Unified Communication on the next level

In times of advanc­ing dig­i­tal­iza­tion, com­mu­ni­ca­tion tech­nol­ogy is also sub­ject to con­stant change. The end of clas­sic ISDN sys­tems ush­ered in the age of VoIP tech­nol­ogy. But what does this change actu­ally mean for you or your com­pany and what solu­tions, pos­si­bil­i­ties and advan­tages are there? IPD NOW clar­i­fies!

PBX, ISDN, VoIP – what?

PBX stands for Pri­vate Branch Exchange and is one of many terms for a tele­phone sys­tem. A PBX or tele­phone sys­tem con­nects sev­eral ter­mi­nals – i.e. tele­phones, fax machines, answer­ing machines – to each other (inter­nally) and to one or more lines of the pub­lic tele­phone net­work (exter­nally). A tele­phone sys­tem offers numer­ous func­tional fea-​tures, such as call for­ward­ing, voice record­ings, busy lamp fields (BLFs) and wait­ing loops. In addi­tion, the tele­phone sys­tem can be option­ally extended with fur­ther func­tion­al­i­ties such as inter­ac­tive voice menus (IVR).

The PBX com­mu­ni­cates with the pub­lic tele­phone net­work via ana­log lines (POTS), Mo-​bilfunk, gate­ways or still ISDN. The dig­i­tal com­mu­ni­ca­tion stan­dard ISDN can trans­mit voice and data over dif­fer­ent con­nec­tions, but will be com­pletely switched off in the near future. Inter­nally, the PBX switches wired or wire­lessly with end devices.

In con­trast, mod­ern VoIP-​based PBXs use the Ses­sion Ini­ti­a­tion Pro­to­col, also known as SIP. They are software-​based, which means they run on com­mer­cially avail­able servers. Since the indi­vid­ual end devices no longer have to be phys­i­cally con­nected to each other, com­pletely new pos­si­bil­i­ties open up for com­pa­nies.

Ideal solu­tion by con­vic­tion

IPD NOW relies on the inno­va­phone PBX which can be installed on one or more VoIP gate­ways or in a vir­tu­al­ized envi­ron­ment (VMware and Hyper-​V). It is designed as a stand­alone IP PBX which devel­ops its full per­for­mance in com­bi­na­tion with the uni­fied com­mu­ni­ca­tions func­tion­al­i­ties of the myApps web client with its uni­form, clear user inter­face.

myApps can be oper­ated on all end devices and offers a uni­form inter­face for tele­phony, chat, fax, video con­fer­enc­ing, desk­top shar­ing, voice­mail and much more.

High-​performance com­bi­na­tion

You are now aware of what myApps is and the essen­tial ben­e­fits it brings. But what really con­crete advan­tages does VoIP and also a uni­fied com­mu­ni­ca­tion plat­form such as inno­va­phone myApps pro­vide for you in the VoIP envi­ron­ment?

Cost-​effective & first-​class

VoIP reduces your tele­phone costs – espe­cially for inter­na­tional calls. As the inno­va­phone VoIP gate­ways sup­port many provider con­nec­tion types and addi­tional appli­ca­tions such as report­ing or fax can be oper­ated on the VoIP gate­ways if required, you save admin­is­tra­tion effort and costs.

How­ever, lower costs do not mean less qual­ity – on the con­trary! In con­trast to ISDN con­nec­tions, the voice stan­dard of HD Voice sig­nif­i­cantly improves voice qual­ity dur­ing tele­phone calls, pro­vided that all par­tic­i­pants have an IP-​capable ter­mi­nal device.

Sim­ple & mobile

myApps is per­fectly adapted to the inno­va­phone PBX with a user friendly, intu­itive usabil­ity as well as roll­out mech­a­nisms for the stan­dard soft­ware client and the tele­phone end device soft­ware.

With the end devices and clients, every­thing is pos­si­ble in con­nec­tion with innovaphone’s All IP gate­way, whether in the office, from the home office or on the road. All you need is broad­band access.

Flex­i­ble & scal­able

Is your com­pany grow­ing? No prob­lem at all! Addi­tional employ­ees, phone num­bers or exten­sions can be added or removed in no time at all. Fur­ther­more, addi­tional func­tions and spe­cial solu­tions can be acti­vated through addi­tional licenses or by upgrad­ing the exist­ing license. Thanks to our flex­i­ble con­tract mod­els, you only ever pur­chase the range of func­tions that you actu­ally need.

You can even indi­vid­u­ally expand your myApps client with addi­tional func­tions via the App Store, such as the seam­less inte­gra­tion of CRM sys­tems and Microsoft 365 appli­ca­tions.

Future-​oriented & secure

VoIP is a fun­da­men­tal part of uni­fied com­mu­ni­ca­tions solu­tions and allows you to con­nect all your employ­ees via the most mod­ern com­mu­ni­ca­tion chan­nels. And all other chan­nels to come in the future.

For your best pos­si­ble pro­tec­tion, the inno­va­phone PBX has a vari­ety of func­tions and secu­rity mech­a­nisms against the sys­tem­atic spy­ing out of data and to defend against hacker attacks.

Sin­gle source for every­thing

With the PBX sys­tem from the man­u­fac­turer inno­va­phone, IPD NOW offers you a com­mu­ni­ca­tions plat­form from the cloud, with a mod­ern soft client as stan­dard, but we can also oper­ate the sys­tem in a hybrid envi­ron­ment – partly from the cloud and partly on premises. If you pre­fer a con­ven­tional desk phone, we can of course also offer you a wide selec­tion of mod­ern end devices.

With IPD NOW, you get “every­thing as a ser­vice”, so to speak: soft­ware as a ser­vice, plat­form as a ser­vice, infra­struc­ture as a ser­vice or data­base as a ser­vice. The big advan­tage of this is that you no longer have to buy var­i­ous IT hard­ware and ser­vices your­self, but sim­ply use them as cloud com­put­ing soft­ware – in other words, rent them. Instead of expen­sive invest­ments, there are only the vari­able usage costs.

You are inter­ested in a tele­phone sys­tem from the cloud? Take a look at our con­fig­u­ra­tor for a no-​obligation quote or con­tact us with any ques­tions. We look for­ward to help­ing you!