Microsoft Bookings – Efficient Appointment Scheduling



Your telephone’s ring­ing, your e-​mail inbox is flash­ing, someone’s request­ing an appoint­ment, some­one wants to can­cel, some­one else wants to rearrange and then a cus­tomer sud­denly turns up at the wrong time. This kind of appoint­ment sched­ul­ing can very eas­ily become the focus of your atten­tion, push­ing work which will actu­ally grow your busi­ness into the back­ground. Ser­vice providers are only too famil­iar with this huge organ­i­sa­tional work­load, the times spent wait­ing on the tele­phone and harassed employ­ees! An addi­tional assis­tant to help to solve the prob­lem is out of the ques­tion and many book­ing por­tals would earn a healthy com­mis­sion from the appoint­ments.

But there is another way! With Microsoft Book­ings, you can man­age appoint­ments astutely and eas­ily.

What is Microsoft Book­ings?

Microsoft Book­ings is part of Office 365’s online ser­vices and is designed for ser­vice providers who rely on coor­di­nated appoint­ment sched­ul­ing. Microsoft’s new solu­tion offers com­pa­nies a sleek and easy expe­ri­ence for effi­cient online appoint­ment sched­ul­ing. The numer­ous func­tions ensure sim­pli­fied man­age­ment of cus­tomer appoint­ment sched­ul­ing. All func­tions at a glance:

  • The numer­ous web-​based and company-​specific book­ing pages allow cus­tomer pref­er­ences, employee lists and timeta­bles to be recorded and man­aged. You can also set prices, spec­ify busi­ness hours and define pro­ce­dures for man­ag­ing your ser­vices and employ­ees.
  • Appoint­ments are sched­uled via the pub­lic web­site and the func­tion is avail­able to cus­tomers 24 hours a day, seven days a week. This reduces the work­load involved in sched­ul­ing appoint­ments by phone or e-​mail.
  • The book­ing page’s prac­ti­cal and flex­i­ble online options make it easy for cus­tomers to plan their appoint­ments, record their con­tact infor­ma­tion and secure their pre­ferred employee for the ser­vice they require.
  • The con­fir­ma­tion e-​mail and auto­matic reminders sent to cus­tomers and employ­ees ensure fewer missed appoint­ments. Employ­ees’ per­sonal cal­en­dars are auto­mat­i­cally updated, new appoint­ments are entered imme­di­ately and can­cel­la­tions are deleted straight away. Cus­tomers can use the con­fir­ma­tion e-​mail to trans­fer their appoint­ments to their per­sonal cal­en­dar.
  • Cus­tomers can eas­ily can­cel appoint­ments or resched­ule if required. Click­ing on the link in the con­fir­ma­tion e-​mail or cal­en­dar entry takes the cus­tomer directly to the online appoint­ment sched­ul­ing func­tion.
  • With the mobile Microsoft Book­ings app, you can access cus­tomer, employee and cal­en­dar infor­ma­tion at any time and from any loca­tion. Man­ual book­ings can be made with just a few clicks.

Key ben­e­fits at a glance

  • No com­mis­sion pay­ments
  • More time for the indi­vid­ual cus­tomer
  • Easy to incor­po­rate in your web­site, in your pre­ferred design
  • Easy for cus­tomers to use
  • Flex­i­ble and cus­tomised appoint­ments man­age­ment

Imple­men­ta­tion made easy. How to start using Microsoft Book­ings

Step 1: Enter your busi­ness infor­ma­tion
Step 2: Set your sched­ul­ing poli­cies
Step 3: Define your ser­vice offer­ings
Step 4: Cre­ate your staff list
Step 5: Set employee work­ing hours
Step 6: Sched­ule busi­ness clo­sures, time off and vaca­tion time
Step 7: Pub­lish your book­ing page
Step 8: Cre­ate and staff your book­ings

Thanks to its flex­i­bil­ity, ease of use and con­trols, Microsoft Book­ings relieves ser­vice providers of organ­i­sa­tional stress and replaces it with clever appoint­ment sched­ul­ing. Would you like to expe­ri­ence the many ben­e­fits offered by Microsoft Book­ings? IPD NOW offers the opti­mum solu­tion for Microsoft Office and Microsoft Book­ings.