The deployed contact center platform is used for customers with 5 to 12,0000 users and thus meets a wide range of requirements. With the IPD NOW CC you get a standard installation of the powerful contact center solution. This includes the connection to the IPD NOW PBX or to MS Teams. Based on these standards we can expand the system with additional functions together with you.
The solution offers skill-based routing for all conceivable channels and thus maps business processes across all services. Thanks to the cloud approach, other cloud services can also be coupled and used. For example, AI solutions can be connected, such as a modern IVR or the possibility of routing incoming chats from the company’s own homepage as well as e-mails (depending on the module).
We gladly advise you and help you to choose your desired solutions!